Shipping & Returns

Shipping & Returns

 

We are committed to do everything we can to make you a satisfied customer.

To help us give you the best service, please read our policies below.

 

Shipping

My Swanky Home strives to ship orders quickly and efficiently, and many orders are shipped within 1-2 business days.  Large freight items or custom finished items may take longer to ship.  Each item page displays the shipping information for that item.  Some shipments may be delayed due to inclement weather or other factors beyond our control. 

The customer must provide a valid email address and telephone number so he/she can be contacted with shipping updates.  Freight items cannot be delivered without a valid telephone number to set up a delivery appointment.  The customer will be responsible for all freight costs and restocking fees incurred for orders that undeliverable due to inability to reach the customer. 

Returns

Items eligible for return must be initiated within 14 days from the order delivery date. Refunds for returns go to the original form of payment less fees (outbound freight and designer's 15% restocking fee).  Allow for 10 business days from the receipt of a return for a charge credit. Prior to placing an order refer to the product detail page for the item specific return policy. After placing an order refer to confirmation or shipping update e-mails. 

Returnable items must arrive back in original condition. Products must be new, unused, unaltered, uninstalled, not previously laundered or assembled e.g. no cut or clipped wires, no contact with water and no writing on the shipping carton to include all original packaging and accessories. Items sold in Multiple Quantities must be returned in the minimum multiple quantity they were sold in. 

Products and packaging not in original condition will not be accepted for return. 

To request a Return Authorization please contact us. Returns will not be accepted without a Return Authorization. 

Due to the nature of some types of orders the general return policy will not apply. Some exceptions include:

  • Clearance items are sold as is and are not eligible for return.
  • Orders for 10 or more of the same item are subject to a 25% restocking charge. For large quantity orders it is recommended a sample is ordered first to ensure the item meets requirements.
  • Items with a dollar value greater than $2,500 are subject to a 25% restocking charge.
  • Custom, monogrammed, and built-to-order items are not eligible for return.

Cancellations

Orders may be cancelled prior to processing or shipment; some exceptions apply. Prior to placing an order refer to the product detail page for the item specific cancellation policy. After placing an order refer to confirmation or shipping update e-mails. 

To request an order be cancelled contact Customer Service.

Cancellations are not executed until we confirm an order has not been processed or shipped. Provided we confirm an order has been cancelled credit will be issued to the original form of payment.

Custom, monogrammed, and built-to-order items are not eligible for cancellation. 

The item specific return policy applies to any cancellation request that cannot be executed. 

Damaged Merchandise

Damaged items instructed to be returned must arrive back in the condition they were received. Products must be new, unused, unaltered, uninstalled, not previously laundered or assembled e.g. no cut or clipped wires, no contact with water and no writing on the shipping carton to include all original packaging and accessories. Items sold in Multiple Quantities must be returned in the minimum multiple quantity they were sold in. 

Products and packaging not in original condition will not be accepted for return. 

Damage must be reported within 24 hours of receipt. To request a Return Authorization contact us. Returns will not be accepted without a Return Authorization. 

Customer participation is needed. Be prepared to provide photos of the damaged product and packaging. Additional instructions will then be provided. 

Large Package Deliveries

Large package deliveries require a signature for the merchandise. Customers must inspect the delivery carton for visible damage. If a carton has visible damage or there is any reason for concern with the packaging or product condition "product damaged" must be written on the face of the delivery receipt. Customers that sign for delivery and do not notate "damage" assume responsibility if merchandise is damaged. If at the time of delivery product itself appears to be significantly damaged the order may be refused.