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Our Hassle-Free Return Policy

We hope you love your purchase, but in case things aren't perfect, we're here to help.  We stand behind all of our carefully curated items and are committed to your satisfaction.

To help us give you the best service, please read our policies below.

Need help?  Contact us to start a return.

Damage and Defects

If you receive an item that is defective or damaged in shipping, we are happy to replace it for you free of charge or pick it up for a full refund.

We may request that you provide photos or other documentation so that we can file a shipping service or QA claim.

Damage and Defect claims must be initiated within

3 days of receipt of item.

Other Returns

If you’re not satisfied with an item that you purchased, you can initiate a return within 30 days after delivery for a refund, as long as the item is in its original condition and original packaging. The customer is responsible for shipping back the item for all remorse returns. Allow for 10 business days from the receipt of a return for a charge credit.

Returnable items must arrive back in original condition and in original packaging. Products must be new, unused, unaltered, uninstalled, not previously laundered or assembled e.g. no cut or clipped wires, no contact with water and no excessive writing on the shipping carton and include all original packaging and accessories.

NYC Skyline BW

Exceptions

Due to the nature of some types of orders the general return policy will not apply. Some exceptions include:

  • Clearance items are sold as is and are not eligible for return.

  • Custom, monogrammed, and built-to-order items are not eligible for return.

  • Orders for 10 or more of the same item are subject to a 25% restocking charge. For large quantity orders it is recommended a sample is ordered first to ensure the item meets requirements.

  • Items with a dollar value greater than $2,500 are subject to a 25% restocking charge.

  • Items returned outside of the 30 days after delivery period will be evaluated on a case-by-case basis.  If accepted, they will be subject to a 20% restocking fee.

Home Decor

Cancellations

Orders may be cancelled prior to processing or shipment; some exceptions apply 

 

To request an order be cancelled contact Customer Service.

Cancellations are not executed until we confirm an order has not been processed or shipped. Provided we confirm an order has been cancelled credit will be issued to the original form of payment.

 

Custom, monogrammed, and built-to-order items are not eligible for cancellation. 

 

The item specific return policy applies to any cancellation request that cannot be executed. 

Stationery
Home Decor
Home Decor

Large and High Value
Package Deliveries

Large package deliveries require a signature for the merchandise.

 

Customers must inspect the delivery carton for visible damage. If a carton has visible damage or there is any reason for concern with the packaging or product condition "product damaged" must be written on the face of the delivery receipt.

 

Customers that sign for delivery and do not notate "damage" assume responsibility if merchandise is damaged. If at the time of delivery product itself appears to be significantly damaged the order may be refused.

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